Why Job Redesign

Why job redesign

In a job, typically we look at what exactly is the work to be done and how the work should be done. When it comes to the redesigning of jobs, we will need to re-look at what work should be done in a job and how the work should be done.

As businesses transform, jobs need to be redesigned to support the new business model. This is in consideration of optimum staffing levels, human resource (HR) policies and training needs to create higher value-adding jobs to support sustainable wage progression.

Retail Landscape

  • “Brick and Mortar” to online stores
  • Rising consumer expectations
  • Digitisation of retail

Retail Workforce

  • Tighter labour supply
  • High turnover with associated high
    training costs
  • Seasonal demand fluctuations

Declining Labour Productivity

  • Limited adoption of new technologies
  • Ageing population
  • Lack of training and development

Benefits of job redesign

During the job redesign process, you will address potential business pain points and bottlenecks in work processes. Therefore, you can expect improved productivity and reduced operating costs. Customer experience would also be enhanced when your employees are able to spend more time on value-added tasks, i.e spending more time to serve the customers and build relationships that can increase customer loyalty. With HR policies being reviewed and aligned to the redesigned jobs, employees would feel more motivated and fulfilled, hence, improving employee satisfaction in the long run.

Improve Productivity

Reduce Operating Cost

Enhance Customer Experience

Improve Employee Experience

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