• Increasing collaboration throughout the supply chain in order to maximise process efficiencies

  • For instance, enhancing visibility between organisations and suppliers on warehouse inventory levels. This allows trade partners to be preemptive in ordering of stock, which may boost efficiency and improve inventory management by minimising out-of-stock situations

  • Additionally, creating system visibility between organisations and third-party logistics providers (3PL) or in-house logistics team may provide real-time oversight of customers’ order fulfilment statuses and ensure timeliness


  • Employing order picking strategies that increase productivity and efficiency of the picking process, such as picking paths and methods

  • This may be enhanced by technology and systems that are capable of synthesising warehouse data and recommending resultant optimisation techniques

  • Adopting and applying LEAN principles for warehouse operations to minimise waste and maximise value of warehousing processes


  • Integrating with all internal systems and ensuring that information across all systems are amalgamated and accessible through a single point

  • Examples of these systems may be the Warehouse Management System (WMS), Inventory Management System (IMS), Enterprise Resource Planning (ERP) system, Point-of-Sale (POS) system

  • Systems should comprise real-time functionality to ensure information reflected is accurate and up-to-date, such as inventory levels, in order for integration between warehousing and operations

  • An integrated system will create a more robust database to support data analytics activities, allowing insights to be synthesised across multiple points of view and avoid information silo


  • Utilising technologies and equipment to automate warehouse processes

  • A pre-requisite to adopting technologies would be a defined strategy for warehouse operations, including methods to integrate technologies across varying warehousing processes

  • Standardisation of processes and equipment, such as pallet sizes, may also be required in order for automation to function efficiently


  • Enhancing delivery planning and management to increase efficiency of fulfilment

  • This may also involve adopting multiple channels of delivery to ease the last mile for customers (i.e. use of federated lockers, or click-and-collect models)

  • May be enabled by utilising technology such as delivery optimisation tools and innovative transport solutions
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