Overview of retail sector
Retail Sector in Singapore
Retail shapes the character of Singapore – it underpins the growth of the tourism industry and contributes to an enhanced quality of life for Singaporeans to live, work and play. The retail sector contributes to almost 1.3% to GDP and has provided more than 140,000 jobs*, making it a key industry for the nation.
Amid the highly competitive retail landscape today, consumers seek unique and engaging shopping experiences that transition seamlessly from offline to online and vice versa. The retail sector faces has to evolve and adapt to major trends like the adoption of an omni-channel approach, creating innovative in-store concepts, and leveraging new retail technologies to remain internationally competitive.
At the same time, the retail sector is facing manpower challenges with its manpower-intensive business formats, with expansion driven historically by manpower growth. In today’s tight labour market, and with changing aspirations of the workforce, it is not sustainable for retailers to rely on getting more manpower and carrying on business as usual. As retailers innovate and adopt technology to overcome disruption and meet evolving customer needs, it is equally important to relook into job scopes and equip employees with the right skills to deliver optimal retail experiences. This should be supported by progressive human capital policies for sustainable wage and career progression.
* Department of Statistics and Ministry of Manpower, 2017
- Fashion and Sporting Goods
- Furniture and Finishing
- Jewellery and Timepieces
- Supermarkets and Convenience Stores
- Consumer Electronics
- Department Stores
The future of retail
and online explosion
1/4 of 400 million people in the ASEAN region shop online, and 150 million are digitally connected*.
User penetration in Singapore is expected to reach 74%, with about 3.86 million online users by 2020**.
*Bain Southeast Asia Digital Consumer Survey, Nov 2015
Growing customer expectations
Consumers are better informed and seek both personalised products and seamless shopping experiences across multiple channels.
digitalisation of retail
Retailers need to innovate across their operations and invest in digital channels.
The omni-channel approach
The shopping experience today must encompass multiple channels, from the traditional brick and mortar stores to desktops and mobile devices.