Diagnose: Step 3

Step 3: Obtain Job Holder Insights


  • Understand the selected jobs and consider all elements during the redesign process


  • Understand the difficulty of current job holders in carrying out their daily tasks/ responsibilities


  • Conversations with job holders may be conducted through Focus Group Discussions and/ or informal conversations


  • Gain perspectives regarding:
    • How the job can be designed differently
    • How technology/ non-technology solutions can alleviate difficulties faced


  • Exclude job holders’ supervisors from these sessions

Relevant Data

  • Input/ feedback from job holders
Close Menu