Diagnose: Step 3

Step 3: Obtain Job Holder Insights

Objective

  • Understand the selected jobs and consider all elements during the redesign process

Approach

  • Understand the difficulty of current job holders in carrying out their daily tasks/ responsibilities

     

  • Conversations with job holders may be conducted through Focus Group Discussions and/ or informal conversations

     

  • Gain perspectives regarding:
    • How the job can be designed differently
    • How technology/ non-technology solutions can alleviate difficulties faced

       

  • Exclude job holders’ supervisors from these sessions

Relevant Data

  • Input/ feedback from job holders
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