Implement: Step 12

Step 12: Measure the Return on Investment

Objective

  • Measure the Return on Investment (ROI) of the job redesign process

  • Identify lessons learned for immediate and future improvement

Approach

  • Refer back to the business case made and measure to see if the incremental business value has been delivered

  • Measure a set of balanced metrics including business, workforce, environment, and individual to see a complete picture

Relevant Data

  • A pre-identified and signed-off list of business, workforce, environment, and individual metrics to be measured
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