Diagnose: Step 1

Step 1: Understand Challenges & Pain Points

Objective

  • Obtain a sense of business/ work processes that are potentially lacking

  • Formulate hypotheses to focus on areas of optimisation

Approach

  • 2-pronged approach looking at both processes and job-holder perspectives:

Processes

    • Which processes are sub-optimal?
    • Which processes have the greatest impact on customers?

Job

    • Which work processes are the most labour-intensive, time consuming and costly?

Relevant Data

  • Process maps

  • Customer satisfaction database

  • Technology disruptions
Close Menu
Bitnami